Guide to Services
The Guide to Services provides an up-to-date listing of reference diagnostic services that are provided free of charge by the National Microbiology Laboratory (NML) of the Public Health Agency of Canada (PHAC). Information including patient criteria, specimen requirements, accompanying documentation, and turnaround times can also be found.
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Divisions and Laboratories
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Bacteriology and Enterics
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High Consequence Pathogens
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Scientific Core Services
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Sexually Transmitted and Bloodborne Infections
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Vaccine Preventable Diseases
Lab Epidemiology Support Services
Where an NML lab programme is providing reference testing services, epidemiology support (e.g., survey design, sampling advice, analysis) may be requested from the Laboratory Surveillance and Epidemiology section. Lab epi support can be discussed by contacting:
Phone #: (204) 784-5981
Laboratory Testing Guidance: Screening of Select High Consequence Pathogens with BioFire® panels
Guidance on the laboratory testing criteria and specimens to be collected for screening of clinical samples from symptomatic persons with potential exposure to high consequence pathogens with BioFire® panels, based on consensus agreement within the Canadian Laboratory Response Network (CLRN) BioFire Working Group.
National Microbiology Laboratory MALDI-TOF Spectral Libraries (NMSL)
The National Microbiology Laboratory MALDI-TOF Spectral Libraries (the NMSL) are mass spectrometer data libraries developed at the National Microbiology Laboratory to support our public health partners in the identification of rare, novel and high-consequence bacterial pathogens that may not be present in commercially available libraries.
PHAC Programs and PHAC Affiliated Programs External to the NML
Genomics Liaison Technical Officers (GLTO)
Genomics Liaison Technical Officers (GLTO) have technical expertise in genomics and bioinformatics. GLTOs are integrated within provincial public health laboratories (PPHL) and work collaboratively with NMLB Programs in a decentralized, hub and spoke model. Consequently, the GLTO program enhance genomic surveillance capacity across Canada for joint provincial and federal public health priorities. The continuous support provided ensures the delivery of high quality and timely genomics data that have become a cornerstone for informed public health decision making in Canada. Genomics and/or bioinformatics support can be discussed by contacting:
Phone #: 204-894-8457
Email: agile@phac-aspc.gc.ca
Emergency Contact Information
The Operations Centre Director is the NML's primary point of contact for externally-referred emergency/non-emergency situations related to infectious diseases or biological agents, regardless of the time of day. The Operations Centre Director is available 24/7:
Phone #: 1-866-262-8433
The NML values client feedback. For questions, comments or concerns regarding services provided, please contact the NML Quality Office. Any complaints received will be acknowledged, validated, and investigated, with the outcome communicated to the complainant.
Phone #: (204) 789-7623